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1. Shipping is dealt with on every working days. And orders placed on weekends or on holidays occasionally will be dealt with immediately we are back to office.
2. The default shipping mode is EMS (Worldwide Express Mail Service). Alternatives are available, such as DHL, UPS and etc.
3. You will receive a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online at EMS two days later.
4. The average delivery time ranges from 3 to 9 working days. Additionally, it may take a little longer to the following countries or regions: Saudi Arabia, Bahrain, Mid-East countries, Eastern European countries, African countries and South American countries.
5. All orders are shipped insured and signature confirmation is needed when local postmen dispatch the orders.
6.If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding the actual shipping and handling charges) within 5 days soon after the date the parcel arrives at your home. Remember, the cost of shipping will be deducted from your total refund. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, name cards, manuals and accessories. Any signs of wear or removal of parts, will result in refusal of your return.
The shipping fees we have charged are not the actual shipping fees,only part of the actual.The actual shipping fees should refer to the prices of the post office.
7. In order to return an item you need to contact with Customers Service Representative through Live Support Online or Emails at our website.
8. Place the original package into a shipping carton; include the invoice and the reason for the return. If defective, please specify the defect.
9. Please do not place stickers or shipping labels on the original manufacturer's package.
10. We suggest that you send your item(s) via insured, traceable means, such as EMS, DHL or UPS. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
11. If an order is shipping via EMS, the part of the initial shipment fee taken by us to ship the merchandise will be deducted from the refunded amount.
12. Items sold at the Specials or with a discount coupon are considered as special Items, which will be subject to a limited return policy.